Privacy Policy

Our Privacy Commitment

At AI Desk Solutions, we understand that trust is earned through consistent protection of your privacy and data. This Privacy Policy explains how we collect, use, protect, and handle your information with the same attention to detail we bring to every client interaction.

1. Information We Collect

Business Information

Company name, address, and contact details
Business phone numbers and call routing preferences
Industry-specific service requirements
Billing and payment information

Call Data

Caller phone numbers and basic caller information
Call duration, time, and routing details
Message content and lead information (as provided by callers)
Call recordings (where legally permitted and disclosed)

Technical Information

System performance and usage analytics
IP addresses and access logs
Browser information for web portal access

2. How We Use Your Information

Service Delivery

Providing professional phone answering services
Routing calls according to your preferences
Capturing and delivering messages and leads
Maintaining call quality and service standards

Service Improvement

Analyzing call patterns to optimize service
Training AI models for better performance
Developing new features and capabilities
Ensuring compliance with quality standards

Communication

Sending service updates and notifications
Providing billing and account information
Offering customer support and assistance
Sharing relevant industry insights (with permission)

3. Data Protection & Security

Encryption

All data transmission uses industry-standard SSL/TLS encryption. Data at rest is protected using AES-256 encryption.

Access Controls

Strict access controls ensure only authorized personnel can access client data. All access is logged and monitored.

Regular Audits

We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.

Employee Training

All employees receive comprehensive privacy and security training and sign confidentiality agreements.

4. Data Sharing & Disclosure

We DO NOT sell, rent, or trade your information.

Limited sharing occurs only for:

Service Delivery: Delivering messages and leads to designated contacts
Legal Requirements: Compliance with valid legal requests
Business Protection: Protecting our rights and preventing fraud
Service Providers: Trusted partners who assist in service delivery (under strict confidentiality)

5. Data Retention

Active Accounts: Data retained while services are active
Billing Records: Retained for 7 years for tax and compliance purposes
Call Recordings: Retained for 90 days unless longer retention requested
After Termination: Data securely deleted within 30 days unless legally required

6. Your Rights

Access & Correction

You have the right to access and correct your personal information at any time.

Data Portability

You can request a copy of your data in a commonly used format.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Opt-Out

You can opt out of non-essential communications at any time.

7. Compliance

We comply with applicable privacy laws including:

GDPR: European Union General Data Protection Regulation
CCPA: California Consumer Privacy Act
HIPAA: Healthcare industry privacy requirements (where applicable)
SOX: Sarbanes-Oxley compliance for public company clients

8. Cookie Policy

Our website uses essential cookies for functionality and analytics cookies to improve your experience. You can control cookie preferences through your browser settings.

9. International Transfers

Data may be processed in the United States and other countries where we operate. We ensure appropriate safeguards are in place for international transfers.

10. Contact Information

For privacy-related questions or requests:

Privacy Officer
AI Desk Solutions
Email: privacy@aidesksolutions.com
Phone: 1-800-AI-DESK
Response Time: Within 72 hours